By NANETTE LoBIONDO GALLOWAY
VENTNOR Gone is See, Click, Fix. The city has eliminated the online platform in favor of a new system for reporting concerns that's integrated into the city's website.
The new system provides a convenient option for residents to report issues right through our website, rather than accessing through a third-party app, Mayor Lance Landgraf said. The new system will also cut down on some of the unrelated commentary we were experiencing.
Commissioner Maria Mento said the city decided to implement the EVO311 platform for citizens to report issues as a replacement for See, Click, Fix, a free app offered as part of the city's contract with the Atlantic County Utilities Authority.
This is mainly due to the unmonitored dialogue that was going on among users and readers, some of which was inflammatory and of no value to the city, she said. What started out as a valuable tool became a potential liability.
Ventnor residents wishing to report concerns to city departments can now use the 311 system embedded on ventnorcity.org website.
The EVO311 platform will allow the sharing of information without the rancor of neighbors targeting or speaking ill of each other.
Mento said the new platform will evolve over time through user experience. Concerns, such as trash, animal issues, building code violations, high grass and weeds, potholes, sidewalk issues, and vandalism, among others, can be reported to the municipality.
To report an issue, see www.ventnorcity.org/311. The site can also be accessed by selecting the Report an Issue button on the homepage or through the I Want To menu. Once on the 311 webpage, residents should select make a request.
Users will be prompted to create an account. Once an account has been created, users can select from a list of categories to report to the appropriate department. Users can upload related pictures, add a location and comments as necessary.
Once items reach the designated departments, the appointed city employee will reply and close out cases. Users can opt to receive notice of case updates by email or text message.
Please note, all water and sewer issues should be relayed directly to 609-823-7935.
To create an account, see www.ventnorcity.org/311.
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