MAYS LANDING - In light of the COVID-19 pandemic, Atlantic City Electric is taking steps to help customers who may need help paying with home energy costs. In addition to reminding customers of existing bill assistance resources, the company is taking steps to expand awareness of the programs in place to help customers through temporary or extended financial hardship.
Atlantic City Electric is suspending service disconnections, already in place as part of the Winter Termination Program, and waiving new late payment fees through at least May 1. It will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
"We are committed to helping every customer through difficult times, and we know there will be many challenges associated with this pandemic," said Dave Velazquez, president and CEO of Pepco Holdings, which includes Atlantic City Electric. "From programs that provide supplemental support, billing options that spread costs more evenly, to relief of late payment fees, we are taking important steps to support our customers and communities."
Customers who may be challenged in paying their bill should contact Atlantic City Electric Customer Care line at 800-642-3780.
Learn more at https://www.atlanticcityelectric.com/MyAccount/CustomerSupport/Pages/AssistancePrograms.aspx
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